FREQUENTLY ASKED QUESTIONS

We are the nation's number one buyer of recycled diamonds.

Who is Jackels Collection?

We have been in Beverly Hills for over forty-five years, and have graduate gemologists from the Gemological Institute of America on staff at all times to assist you. We have been privileged to have worked with the finest jewelers and craftsmen from around the world. We have created many one-of-a-kind pieces for well-known celebrities as well as customers seeking to buy something a little more unusual and unique. We personally work with each and every client to make sure they are 100% satisfied with their jewelry requests. We are able to provide you with our expertise and unsurpassed integrity.

Is it really safe?

Customer concerns about selling precious and sometimes sentimental items are perfectly legitimate. We at The Jackels Collection take pride in the way we hadle all of our transactions. We have a secure location and will insure that you get highest price for your items.

When will I get paid?

We will pay you out the same day. If you choose a wire then it will go straight into your bank account and be available in 24 hours, often same day. If you attend an appointment you can take a check away with you or opt for a wire transfer.

What secondhand diamonds do you buy?

We will buy almost all diamonds, no matter the size, shape, color or clarity. Please bear in mind though, that color enhanced or treated diamonds (laser drilled, fracture filled, etc.) carry little value relative to a natural diamond. Because of the costs of doing business we cannot buy very small diamonds on their own.

How much can i get for my diamond or diamond ring?

This is the most asked question from our customers when selling their diamond jewelry. The value of a diamond is primarily determined by:

CARAT: The weight of the diamond

COLOR: A wide ranging scale of colors affect prices

CLARITY: The clearer the diamond the more expensive it is

SHAPE: Round diamonds are worth more money than fancy shapes such as Princess or Emerald cuts for example

CUT: How well your diamond reflects light and sparkles. To determine how much your diamond is worth we need to see the diamond and expertly determine all of these factors. Our team has over 45 years accumulated valuation experience and is second to none in the second hand industry. Call one of our experts at 310-247-0848 to discuss your diamonds and jewelry and we will advise you.

Do you purchase the gold or platinum my diamond is set in?

Yes. We will pay you an extremely competitive price for the gold / platinum and it will be included in our offer to you.

Will you take the diamond out of my ring?

To confirm the grade of the diamond, we seldom need to but ALWAYS ask the permission of our clients to remove the diamond from the ring in special circumstances. We ALWAYS provide you with pricing scenarios prior to removal. All diamonds will be returned to their settings by highly trained jewelers if we need to return your stone.

What if I don't know what kind of diamond I have?

If you have a grading certificate or appraisal or even the original receipt from the jeweler, it may contain some pertinent information. Alternatively, send it or bring it in to us for valuation. Just call us on 310 247 0848 if you are in this situation.

Do you purchase jewelry without diamonds?

Yes. We purchase Tiffany, Cartier and David Yurman jewelry in large numbers and have a specialist jewelry team.

If I have a friend that is interested do you pay a referral fee?

Jackels Collection has a refer-a-friend plan for its clients. Both parties receive rewards if a referral turns into a successful transaction. More details can be found here.

Where can I find The Jackels Collection credentials?

We have a webpage that specifically outlines our business credentials. We urge all Jackels Collection potential customers to familiarize themselves with the information.

Contact Our Experts

Please feel free to contact us with any additional questions or concerns. We will be very glad to help and explain any aspect of our service to you. Our Client Managers handle sales of all sizes and call upon on our expert team for pricing and valuations. We look forward to being of service. Call 310-247-0848

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